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FAQ

Home · FAQ

Frequently Asked Questions

  • How do I select the right ball screw or linear guideway model for my equipment?

    How do I select the right ball screw or linear guideway model for my equipment?

    Proper selection requires comprehensive consideration of load, speed, accuracy, travel distance, and installation space. We provide detailed online [Selection Guides] and [Product Catalogues]. You can also directly submit your application parameters, and our technical engineers will provide free selection recommendations.
  • Which industries and equipment are your products suitable for?

    Which industries and equipment are your products suitable for?

    Our precision transmission components are widely used in CNC machine tools, industrial robots, semiconductor equipment, medical instruments, automated production lines, inspection equipment, printing machinery, and various high-precision positioning stages.
  • Do you support custom or non-standard orders? What is the process and lead time?

    Do you support custom or non-standard orders? What is the process and lead time?

    Yes, we offer comprehensive customization services. The typical process is: Requirements communication → Design proposal and quotation → Drawing confirmation → Prototype manufacturing and testing → Mass production. The lead time varies based on complexity, and we will provide you with a clear timeline.
  • Can you provide 3D models or product drawings?

    Can you provide 3D models or product drawings?

    Certainly. We can provide 3D models (STEP, IGES, SLDPRT, etc.) and 2D drawings (PDF/DWG) for most standard products and custom solutions, facilitating your integration design.
  • How do you ensure consistent product quality?

    How do you ensure consistent product quality?

    We implement the ISO9001 quality management system, with strict inspections throughout the entire process from raw material intake to finished product shipment. Equipped with an advanced testing laboratory, we perform 100% inspection or Statistical Process Control (SPC) on critical dimensions, accuracy grades, and material properties to ensure the reliability of every batch.
  • What is the Minimum Order Quantity (MOQ)? What is the lead time for standard products?

    What is the Minimum Order Quantity (MOQ)? What is the lead time for standard products?

    For standard products, we offer flexible MOQ policies to accommodate R&D and small-batch needs. The standard lead time is typically 2-4 weeks, depending on stock and specifications. Lead times for bulk orders and custom products will be confirmed individually.
  • What trade terms and payment methods do you support?

    What trade terms and payment methods do you support?

    We support major trade terms such as EXW, FOB, and CIF. Payment is typically by Telegraphic Transfer (T/T). More flexible payment terms can be discussed for long-term partners.
  • Can you provide installation guidance or on-site technical support?

    Can you provide installation guidance or on-site technical support?

    Yes. We provide detailed installation manuals, video guides, and online technical consultation. For complex system integrations or large-scale applications, on-site technical support can be arranged based on project requirements (may incur associated costs).